Privacy policy

Last updated: September 1, 2026

At Gavvya Farms, we respect your privacy and want you to feel comfortable shopping with us.

This Privacy Policy explains what information we collect when you visit our website, browse our products, create an account, place an order, contact us, or otherwise use our services. It also explains why we collect that information, how we use it, and when it may be shared with other companies that help us operate our business.

Our store is powered by Shopify, which provides the technology that allows us to run our online store and offer our services to you.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with Gavvya Farms.

Information you provide to us

When you place an order, create an account, contact us, or otherwise interact with our website, you may provide information such as:

  • Your name
  • Billing and shipping address
  • Phone number
  • Email address
  • Account username and password
  • Payment and billing information
  • Products you purchase, return, exchange, cancel, or add to your cart or wishlist
  • Information you provide when contacting our customer support team
  • Preferences and other information you choose to provide

Information collected automatically

When you visit our website, certain information may be collected automatically through your device and browser, including:

  • IP address
  • Device type
  • Browser type
  • Network information
  • Pages you visit
  • Products you view
  • How you interact with our website
  • The date and time of your visits
  • Other technical information that helps us understand how our website is being used

We may use cookies and similar technologies to make our website work properly, remember your preferences, understand how visitors use our website, and improve your shopping experience.

2. Where We Get Your Information

We may receive personal information from several sources:

Directly from you

For example, when you:

  • Create an account
  • Place an order
  • Contact us
  • Subscribe to communications
  • Add products to your cart or wishlist
  • Submit a review
  • Otherwise provide information to us

Automatically from our website

Some information is collected automatically when you browse or use our website, including through cookies and similar technologies.

From service providers

Companies that help us operate our website and business may collect or process information on our behalf. These may include payment providers, shipping companies, analytics providers, technology providers, customer-support services, and other business partners.

From other partners or third parties

We may also receive information from business partners or other third parties where permitted by applicable law.

3. How We Use Your Information

We use your information for practical reasons: to process your orders, provide customer support, improve our website, communicate with you, and keep our business and services secure.

Depending on how you interact with us, we may use your information to:

Process and fulfill your orders

We use your information to:

  • Process payments
  • Confirm and fulfill orders
  • Arrange shipping and delivery
  • Handle returns, exchanges, and cancellations
  • Provide order-related notifications
  • Maintain your customer account
  • Remember your preferences
  • Provide a more personalized shopping experience

Improve our website and services

We may use information about how you use our website to understand what works well and what could be improved.

This may include analyzing products you view, pages you visit, items you add to your cart, and other interactions with our website.

Send marketing and promotional communications

Where permitted by law and where appropriate, we may use your information to send you promotional emails, text messages, postal communications, or other marketing messages.

We may also use information about your previous interactions with our store to show you relevant advertisements on our website or other websites.

You can opt out of promotional communications at any time using the unsubscribe option provided in our marketing emails or through other available communication-preference options.

Keep our website and customers safe

We may use information to:

  • Protect accounts
  • Detect and prevent fraud
  • Investigate suspicious or unlawful activity
  • Protect our customers and business
  • Maintain the security of our website and services

If you create an account with us, please keep your username, password, and other login information secure. Please do not share your account credentials with others.

Communicate with you

We may use your contact information to respond to questions, provide customer support, discuss your orders, and communicate with you about our services.

Meet legal requirements

We may use or disclose information when reasonably necessary to:

  • Comply with applicable laws
  • Respond to lawful requests from government authorities or law enforcement
  • Respond to legal proceedings
  • Protect our legal rights
  • Investigate potential violations of our terms or policies

4. When We Share Your Information

We do not share your personal information simply because we have it. We share information when it is necessary to operate our business, provide our services, comply with the law, or otherwise as described in this Privacy Policy.

For example, we may share information with:

Shopify and service providers

Our store is powered by Shopify. We may share information with Shopify and companies that help us operate our business, such as:

  • Payment processors
  • Shipping and fulfillment providers
  • IT and technology providers
  • Cloud-storage providers
  • Customer-support services
  • Analytics providers
  • Other service providers working on our behalf

These companies generally receive only the information they need to provide their services.

Advertising and marketing partners

We may work with advertising and marketing partners to help us understand our customers, promote our products, and show relevant advertising.

Some of these services may use information about your activity across websites or online services to provide personalized advertising.

Depending on where you live, you may have legal rights to opt out of certain types of targeted advertising or sharing of your information.

When you ask us to share information

We may share information when you specifically request or authorize us to do so. This may include sharing information needed to deliver an order or when you choose to use a third-party social media or login feature.

Within our business

We may share information with companies that are part of our corporate group or affiliates where necessary for legitimate business purposes.

Business transactions and legal requirements

If Gavvya Farms is involved in a merger, acquisition, sale of assets, bankruptcy, or another business transaction, personal information may be transferred as part of that transaction.

We may also disclose information when required by law or when necessary to protect our rights, customers, website, or business.

5. Our Relationship With Shopify

Our online store is hosted on Shopify, which provides the technology and infrastructure that allows us to operate our website.

When you use our store, Shopify may collect and process information about your access to and use of our website.

Some information you provide through our store may therefore be transmitted to Shopify and other service providers, including providers located in countries outside your own.

Shopify may also process information to provide and improve its services and certain enhanced features.

Because Shopify may independently process certain information, Shopify may be responsible for responding to certain privacy requests relating to that processing.

For more information about how Shopify handles personal information, please review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small pieces of information stored on your device that help websites remember things such as your preferences, shopping cart, and browsing activity.

We may use cookies to:

  • Keep our website functioning properly
  • Remember your preferences
  • Keep products in your shopping cart
  • Understand how visitors use our website
  • Improve website performance
  • Provide relevant content and advertising
  • Help protect our website from fraud and misuse

You can usually manage cookies through your browser settings. Please note that disabling certain cookies may affect how some parts of our website work.

7. Third-Party Websites and Links

Our website may contain links to websites, apps, or services operated by other companies.

If you click one of these links, you are leaving the Gavvya Farms website. We are not responsible for the privacy practices, security, content, or policies of those third-party websites.

We recommend reading the privacy policy and terms of any third-party website before providing them with your personal information.

Similarly, information you choose to share publicly on third-party social media platforms may be visible to other users and may be used by those platforms according to their own policies.

8. Children's Privacy

Our services are not intended for children.

We do not knowingly collect personal information from children who are under the age of majority applicable in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us. We will consider requests to delete that information as required by applicable law.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "sell" or "share" personal information of individuals under 16 years of age, as those terms may be defined under applicable law.

9. How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no website, online service, or method of transmitting information over the internet can be guaranteed to be completely secure.

For this reason, we cannot promise that your information will always be perfectly secure, particularly while it is being transmitted over the internet.

Please avoid sending sensitive or confidential information through unsecured communication channels.

10. How Long We Keep Your Information

We keep personal information only for as long as we reasonably need it for the purposes described in this Privacy Policy.

The length of time we keep information depends on factors such as:

  • Whether you have an active account
  • Whether we need the information to provide our services
  • Whether we need it to process or maintain transaction records
  • Legal and regulatory requirements
  • Resolving disputes
  • Enforcing agreements and policies
  • Protecting our business and customers

When information is no longer needed, we may securely delete it or otherwise de-identify it where appropriate.

11. Your Privacy Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

Access your information

You may be able to ask us what personal information we have about you and request a copy of that information.

Correct your information

If information we hold about you is inaccurate or incomplete, you may ask us to correct it.

Delete your information

In certain circumstances, you may ask us to delete personal information we hold about you.

Request portability

In certain circumstances, you may request a copy of your personal information in a format that can be transferred to another service.

Manage marketing communications

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email.

Even if you opt out of marketing messages, we may still contact you about important non-promotional matters, such as your orders, account, or other service-related communications.

How to make a privacy request

If you would like to exercise a privacy right, please contact us using the contact details at the end of this Privacy Policy.

Depending on your request and applicable law, we may need to verify your identity before completing the request.

If you use an authorized representative to make a request on your behalf, we may require proof that you have authorized that person to act for you.

We will handle your request within the time period required by applicable law.

We will not discriminate against you for exercising privacy rights that are available to you under applicable law.

For privacy rights relating specifically to information processed by Shopify, you may also use the Shopify Privacy Portal where applicable.

12. Complaints

We want to handle privacy concerns fairly and responsibly.

If you believe we have not handled your personal information appropriately, please contact us using the details below so that we can review your concern.

Depending on where you live, you may also have the right to appeal our response or submit a complaint to your local data protection or privacy authority.

13. International Transfers

Because we work with Shopify and other service providers, your personal information may be transferred to, stored in, or processed in countries outside the country where you live.

Privacy and data-protection laws may be different in those countries.

Where applicable law requires specific safeguards for international transfers, we will use appropriate legal mechanisms, such as recognized contractual safeguards or other permitted transfer mechanisms.

For transfers from the European Economic Area or the United Kingdom, this may include Standard Contractual Clauses or equivalent safeguards where required.

14. Changes to This Privacy Policy

Our business and services may change over time, and we may update this Privacy Policy when necessary.

When we make changes, we will post the updated version on our website and change the "Last updated" date at the top of this page.

If applicable law requires us to provide additional notice about a significant change, we will do so.

We encourage you to check this page from time to time so you know how we handle your information.

15. Contact Us

If you have questions about this Privacy Policy, want to understand how we use your information, or would like to exercise a privacy right, please contact us.

Gavvya Farms
Birakhedi, Barnagar
Ujjain, Ground Floor
Ujjain, Madhya Pradesh, India – 456771

Email: gavvyaagrotech@gmail.com

We are happy to help with privacy-related questions and requests.