Refund & Return Policy

Last updated: September 1, 2026

At Gavvya Farms, we want you to be happy with your purchase. If there is a problem with your order or you need to return a product, please contact us and we’ll do our best to help.

1. Returns

If you would like to return a product, please contact us as soon as possible after receiving your order.

To be eligible for a return:

• The product should be unused and in its original condition.

• The product should be returned with its original packaging, labels, and other included items where applicable.

• The product should not be damaged due to misuse, improper handling, or storage after delivery.

• We may ask for photographs or other information to understand the reason for the return.

Some products may not be eligible for return due to their nature, hygiene requirements, or applicable laws.

Please contact us before sending anything back. We will provide the return instructions and let you know where the product should be sent.

2. Damaged, Wrong, or Defective Products

If you receive a product that is damaged, defective, incorrect, or different from what you ordered, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, we may ask you to provide photographs or videos of the product and its packaging.

Depending on the situation, we may offer a replacement, return, refund, or another appropriate solution.

3. Refunds

Once we receive your returned product and approve the return, we will process your refund within 3 days.

The refund will generally be made to the original payment method used for the order.

After we process the refund, the time it takes for the amount to appear in your bank account, credit card, debit card, or other payment method may depend on your bank or payment provider.

4. Return Shipping

If the return is because we sent you the wrong product, the product arrived damaged, or there is a confirmed product defect, we will review the issue and determine the appropriate return-shipping arrangement.

For returns requested for other reasons, return shipping charges may be the customer's responsibility unless otherwise agreed by Gavvya Farms.

5. Products That Cannot Be Returned

Certain products may not be eligible for return where their nature, condition, hygiene requirements, applicable law, or other circumstances make a return unsuitable.

If a particular product has different return conditions, those conditions will be communicated on the relevant product page or at the time of purchase.

6. Cancellations

If you need to cancel an order, please contact us as quickly as possible.

We can only cancel an order before it has been processed or shipped. Once an order has been shipped, you may need to follow our return process instead.

If a cancellation is successfully processed after payment has already been made, the applicable refund will be processed to the original payment method.

7. How to Contact Us

For return or refund requests, please contact us with your order number and a brief description of the issue.

Gavvya Farms
Birakhedi, Barnagar
Ujjain, Madhya Pradesh, India – 456771

Email: gavvyaagrotech@gmail.com

We’ll review your request and guide you through the next steps.